1. Overview
At Bridgelyx, we stand behind the quality of our work. This Cancellation and Refund Policy explains when and how you may cancel an order and request a refund. Please read it carefully before placing an order, as placing an order constitutes acceptance of this policy. This policy is part of and should be read alongside our Terms of Service.
2. No Automatic Renewals
Important Notice
ALL SERVICES PROVIDED BY BRIDGELYX ARE ONE-TIME PAYMENTS. WE DO NOT OFFER SUBSCRIPTIONS, RECURRING BILLING, OR AUTOMATIC RENEWAL OF ANY SERVICE. YOU WILL NEVER BE CHARGED AGAIN WITHOUT EXPLICITLY PLACING A NEW ORDER AND AUTHORIZING PAYMENT.
If you wish to renew a time-limited service — such as Registered Agent coverage after the first year included in your formation plan — you must contact us proactively at info@bridgelyx.com at least seven (7) business days before the service expiration date.
3. Cancellation Window
You may cancel your order and receive a full refund of our service fee at any time before we begin working on it. You can check your order status in your Client Dashboard at any time.
You can verify the current status of your order at any time through your Client Dashboard. An order is eligible for cancellation as long as we have not yet begun working on it.
Once our team has begun working on your order (reflected in your Client Dashboard once the order moves beyond its initial received status), cancellation is no longer available.
EU / EEA Consumers — Right of Withdrawal (14 days)
If you are a consumer resident in the EU or EEA, you have 14 calendar days from the conclusion of the contract (your payment) to withdraw, without giving any reason. To exercise it, notify us by an unequivocal statement at info@bridgelyx.com. We will fully refund our service fee within 14 days of your notice, using the same payment method.
State or government fees and other third-party costs already paid on your behalf that are irreversible are non-refundable, as they are no longer in our possession.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To BBetterConsultants LLC — 2105 Vista Oeste St NW, Suite E - 1396, Albuquerque, NM 87120, United States — info@bridgelyx.com: I hereby give notice that I withdraw from my contract for the supply of the following service: [describe your order or state the reference number] Ordered on: [date] Name of consumer: Address of consumer: Date:
4. What Is Refundable
The following are fully refundable provided you request it before we have begun working on your order:
- Our service fee for any formation plan (Remote, Essential, or Scale).
- Our service fee for any à la carte service.
We refund 100% of our service fee — no management fee or handling charge is retained.
5. What Is NOT Refundable
The following are non-refundable under any circumstances:
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STATE FILING FEES
Fees paid to any U.S. state or government agency on your behalf are non-refundable once submitted to the government. These fees are beyond our control and cannot be recovered.
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DOMAIN REGISTRATION & EMAIL SETUP
Once a domain name is registered or business email accounts are created in your name, these fees are non-refundable as registration is immediate and irrevocable with the domain registrar.
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U.S. PHONE & FAX NUMBER FEES
Once a phone or fax number is provisioned in your name, this fee is non-refundable.
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ANY SERVICE AFTER PROCESSING HAS BEGUN
Once we have begun work on your order (reflected by a status change in your Client Dashboard beyond the initial received status), no refund is available for that service.
6. Registered Agent Renewal
The first year of Registered Agent service is included at no extra charge in all formation plans. Renewal beyond the first year is NOT automatic.
To renew:
- (a) contact us at info@bridgelyx.com;
- (b) submit your request at least 7 business days before expiration;
- (c) confirm payment at the price published on our Website at the time of renewal.
Failure to contact us in time may result in a lapse of your Registered Agent service.
7. How to Request a Refund
To request a cancellation and refund:
- (1) Email info@bridgelyx.com as soon as possible and before we begin working on your order;
- (2) Include: your full name, order reference number, and reason for cancellation;
- (3) Do NOT initiate a chargeback before contacting us — see Section 9.
We will acknowledge your request within 1 business day and notify you of our decision within 2 business days of receipt.
8. Refund Processing Time
Approved refunds are returned to the original payment method. Our processing time:
- 3–5 business days from approval (processing on our end).
- Additional 5–10 business days on your bank or card issuer's side, depending on your institution.
Total typical timeline: 5–15 business days from approval.
9. Chargebacks
We do not dispute legitimate refund requests. If you have a billing concern, please contact us FIRST at info@bridgelyx.com. We will work quickly to resolve any issue.
If a charge does not qualify for a refund under this policy (for example: after processing has begun, for non-refundable state fees, or for completed services) and a chargeback is initiated, we may:
- (a) contest the chargeback with full documentation of services rendered;
- (b) suspend access to ongoing services while the dispute is resolved.
We encourage direct resolution — it is faster, simpler, and avoids complications for both parties.
10. Contact
BBetterConsultants LLC dba Bridgelyx
2105 Vista Oeste St NW, Suite E - 1396
Albuquerque, NM 87120, United States
info@bridgelyx.com | bridgelyx.com